Privacy Policy

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Our Policy

As a full-service plumbing contractor in Utah, John Plumbing is committed to providing our clients with comprehensive residential and commercial plumbing solutions. Our focus on fully addressing the needs of our customers has been the cornerstone of our success.

We understand the importance of establishing policies that ensure the delivery of high-quality workmanship while prioritizing customer satisfaction. At John Plumbing, we recognize that every customer is unique and has unique plumbing requirements, and our team is dedicated to exceeding these expectations. 

To achieve this, we have implemented strict quality control procedures and rigorous training programs to ensure that our plumbers are highly skilled and equipped to handle any plumbing job, big or small. We also have a culture of continuous improvement, regularly reviewing our methods and procedures to always deliver the best solution possible.

We take pride in our reputation for excellent service and unwavering commitment to our customers. At John Plumbing, we believe that every customer deserves quality workmanship, honest communication, and a stress-free plumbing experience. We are confident that our dedication to these principles will continue to drive our success and set us apart as a leader in the plumbing industry.

Scope of Services

Detailed List of Plumbing Services Offered by John Plumbing:

1. Service and Repair: We offer expert diagnosis and repair for all your plumbing needs. Our experienced professionals are equipped with the latest plumbing technology to quickly and efficiently identify the problem and provide reliable solutions.

2. New construction: Our team of plumbing experts is experienced in new construction plumbing installations, ensuring that your plumbing system is installed correctly the first time, saving you time and money in the long run.

3. Remodels: Our team is also experienced in remodeling projects, working closely with our clients to ensure their vision is realized. We can help you create a beautiful and functional plumbing system from bathroom renovations to kitchen remodels.

4. Drain cleaning: Our team also specializes in drain cleaning services, using the latest technology to effectively and efficiently clean your drains and prevent future clogs.

5. Water heater installation and repair: Our team can install and repair all types of water heaters, whether a traditional tank-style or a more modern tankless system.

6. Water line repair and replacement: Our team can repair and replace damaged water lines, ensuring that your home or business has a reliable water source.

Limitations and Exclusions:

At John Plumbing, we pride ourselves on providing reliable, high-quality plumbing services. However, there are some limitations and exclusions to our services. 

1. We do not provide coverage for damage resulting from natural disasters or acts of God.

2. Our services do not include repairs to plumbing systems that unlicensed individuals have modified.

3. Our services do not cover damages from a lack of maintenance or neglect.

4. Our services do not cover damages resulting from the use of improper materials or chemicals.

5. Our services do not cover damages resulting from a failure to follow instructions provided by our team.

Despite these limitations and exclusions, we strive to provide exceptional service to all our clients and are committed to finding solutions to all their plumbing needs.

Pricing Structure for Services Rendered

Our pricing structure is transparent and competitive. We pride ourselves on offering our clients upfront pricing and no hidden fees. Our rates for services rendered are based on the complexity of the project, the time required to complete the work, and the materials needed to complete the project. We believe that our clients should be informed of our pricing structure before we start any work.

Payment Methods Accepted

We accept multiple payment methods to make it easy for our clients to pay for our services. We accept cash, checks, and credit/debit cards. If you prefer to pay with a credit or debit card, we will provide you with a link to a secure payment portal. We also offer financing options for larger projects. If you have any questions about the payment methods we accept, please do not hesitate to ask our friendly staff.

Late Payment Policy

We understand that sometimes unexpected events can interfere with prompt payment. However, we have a policy in place for late payments. If payment is not received within the payment due date, a late fee will be assessed to the account. We will also send reminders to ensure our clients know their payment status.

Refund Policy, if Applicable

We strive to achieve complete customer satisfaction and stand behind our services. If, for any reason, you are not satisfied with the work completed, contact us within 30 days of service completion. We will work with you to identify any issues, and if we cannot resolve them, we will refund the full amount of your payment. Please note that this refund policy does not apply to any mechanical or plumbing equipment or parts purchased by the customer. These items are subject to the manufacturer's warranty.

We strive to be transparent in pricing, offer multiple payment options, help clients make timely payments with reminders, and provide a refund policy if applicable. Our professional, cautious tone of voice reflects our commitment to our clients and our desire to provide the best possible service.

Scheduling and Cancellation

Appointment Scheduling Information:

At John Plumbing, we try to schedule appointments at a time that works best for our customers. We understand that scheduling a plumber can be challenging and time-consuming, so we offer flexible appointment times that accommodate your busy schedule. Customers can book an appointment with one of our experienced plumbers through our website or by calling our office.

Cancellation and Rescheduling Policies:

If, for any reason, you need to cancel or reschedule your appointment, we request that you give us at least 24 hours' notice. This notice allows us to adjust our schedules accordingly and enables us to help other customers in need. We may charge a cancellation fee if you fail to provide 24 hours' notice.

Late Arrival Policy and Procedures for Missed Appointments:

At John Plumbing, unforeseen circumstances can cause delays or missed appointments. If you are running late, please call our office as soon as possible to let us know when you will arrive. If you miss your appointment without notice, we may charge a fee to cover the expenses.

Warranty and Guarantee

Explanation of John Plumbing's Warranty and Guarantee Policies:

John Plumbing offers a warranty and guarantee on all work performed by our experienced team of plumbers. We stand behind the quality of our workmanship and are committed to delivering reliable plumbing solutions. Our warranty and guarantee policies cover defects in materials and workmanship.

Inclusions and Exclusions:

Our warranty and guarantee policies cover materials and workmanship but do not cover normal wear and tear or damage caused by misuse, neglect, or accident.

Procedure for Making Warranty and Guarantee Claims

Please get in touch with us as soon as possible if you have any concerns about the work that our team has completed. We will send a plumber to assess the situation and determine if the issue is covered under our warranty or guarantee policies. If the problem is covered under our policies, we will repair or replace the affected part at no cost to you.

Safety and Liability

Safety Precautions Taken by John Plumbing to Ensure the Safety of Customers and Employees

At John Plumbing, we take safety seriously. We adhere to strict safety guidelines to ensure the safety of our customers and employees. All our plumbers are trained to follow safety protocols when working on a job site, and we provide them with the necessary safety equipment and tools to do their job safely.

Liability Disclaimer and Indemnification Provisions:

While we take every precaution to ensure the safety of our customers and employees, accidents can happen. As such, we request that our customers sign a liability disclaimer and indemnification provision. This provision outlines that John Plumbing is not liable for any accidents or damages during our work and that the customer agrees to indemnify and hold us harmless from any claims or damages that may arise.

Insurance Coverage Overview:

John Plumbing carries comprehensive insurance coverage to protect our customers and employees. We have liability insurance, worker's compensation insurance, and vehicle insurance to ensure that everyone is protected in the event of an accident.

Privacy and Confidentiality

Privacy and Confidentiality Policy:

At John Plumbing, we take your privacy seriously. We keep all customer information confidential and use it solely to provide our services. We do not share customer information with third parties without prior consent.

Protection of Customer Information:

We use secure systems to protect customer information and adhere to all relevant privacy regulations.

Code of Conduct

John Plumbing's Code of Conduct for Employees and Contractors:

All our employees and contractors are required to follow our code of conduct. This code outlines our expectations for professional behavior, including punctuality, honesty, and respect for our customers and their property.

Standards of Professionalism:

All our employees and contractors are held to high standards of professionalism. We expect them to be courteous, attentive, and always willing to go the extra mile to ensure customer satisfaction. Our team understands that customer referrals are essential to our success, and they take pride in delivering reliable, high-quality plumbing solutions.

Complaints and Dispute Resolution

At John Plumbing, we understand that sometimes issues may arise even with our best efforts to provide top-notch services to our customers. That is why we have a formalized complaints and dispute resolution process to address any concerns our customers may have.

If you have any complaints or disputes about our plumbing services, please contact our customer support team immediately. Our representatives will diligently listen to your concerns and work to find a solution for you as soon as possible.

Our formal dispute resolution process is designed to provide a fair and impartial review of your complaint. We encourage you to file a formal dispute if you are dissatisfied with the solution our customer support team has offered. The dispute will then be escalated to our dispute resolution team, which includes unbiased third-party mediators who will work to find a mutually acceptable resolution for both parties.

For additional support, you may also reach out to relevant regulatory bodies or organizations that have jurisdiction over your complaint.


John Plumbing is a full-service plumbing contractor with 15+ years experience in the plumbing trade. We Serve Northern Utah in Box Elder, Cache, Weber and Davis counties.

Contact Us

(435) 279-7439
Mon - Sat 8:00 - 5:00
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